Casino / Slots
This policy explains what information ccph365 collects when you access your account, make deposits through GrabPay, Coins. ph or PESONet, and use our platform — and how we protect, store and use that information. Access to our platform depends on local law and is available only in eligible regions.
When you create an account with us, we collect the information you provide during registration — your name, contact details and the credentials you set for login. As you use the platform, we record transactional data: deposits made through GrabPay, Coins. ph or PESONet, withdrawal requests and the transaction reference numbers attached to each. This data forms your account history and is the record you access when you log in and open your transaction page. We also collect technical data automatically — the device type, browser session identifiers and IP address linked to each login. This is used to verify that a session belongs to you and to flag activity that does not match your normal access pattern. We do not sell your personal information to third parties. Where we share data with payment processors such as GrabPay, Coins. ph or PESONet, the sharing is limited to what those services require to complete or verify your transaction. Retention periods for your records are determined by applicable legal obligations in the regions where we operate. If you close your account, we retain only the data we are legally required to keep; all other records are removed according to our standard deletion schedule.
Transaction data passed to GrabPay is limited to what is needed to process or verify your deposit or withdrawal. We do not share account credentials or browsing history with payment processors.
When you link a Coins. ph wallet, we store the reference identifier for that wallet in your account record. This lets us match incoming and outgoing transactions to your profile accurately.
PESONet transfers involve bank-level data such as your account number. We handle this under the same data-minimisation approach — only what the transfer requires is passed to the receiving institution.
Not every interaction with our platform falls under identical rules. Understanding what this policy does and does not govern helps you know where to direct questions about your data and who is responsible for each part of your experience.
All data generated when you log in, update your password or change account details is covered by this policy. We hold that data and you can request a review of it through the contact path described below.
Deposits and withdrawals processed through GrabPay, Coins. ph and PESONet are logged in your account history. That log is covered here. The payment processor's own privacy terms govern their side of the transaction separately.
Session data from your time in the game lobby — which titles you opened, session length — is collected to maintain your account state and is covered by this policy. Game outcomes are governed by individual game mechanics, not this policy.
Links or integrations that take you outside our platform — including external payment pages — are governed by those third parties' own policies. We do not control what data they collect once you leave our environment.
You have several concrete options available to you regarding the personal data we hold. To review the transaction records and account details we store, log in and open the Account section — your history, linked wallets and registered contact details are visible there. If any detail is incorrect, such as a registered email address or phone number, you can update it directly in your account settings; for changes that require identity verification, the instructions are shown in the relevant settings field. If you want to know what data we hold beyond what is visible in your account, or if you want to request deletion of data we are not legally required to retain, you can submit a request through our support channel. We will acknowledge the request and respond with a specific outcome — not a generic reply. For questions about how a particular payment transaction was recorded, your transaction reference number, visible in your account history, helps us locate the exact record quickly.
Log in and open the Account section. Your transaction history, wallet links and contact details are displayed there. No separate request is needed to view your own account data.
Update your email, phone number or linked wallet details in account settings. Fields that require identity verification will show the required steps inline — follow those instructions as displayed.
For data held outside your visible account view, or to request deletion of non-mandatory records, contact us through the support channel listed in this policy. Include your account email so we can locate your record.
If a transaction record looks incorrect or you are unsure how a particular data point was collected, include your transaction reference number in your message. This shortens the time it takes us to find and respond to your specific record.
For any question about how your data is handled — whether it concerns a specific transaction, a request to correct a detail or a question about data retention — use the contact paths below. Include your registered account email in every message so we can match your request to the correct record without delay.
Send your data or privacy question to our support email address. State your account email and the specific concern — a transaction reference, a detail you want corrected, or a record you want deleted.
Open the chat window from your account dashboard after login. Live chat is available for account and data questions. For formal deletion requests, we recommend email so there is a written record of the exchange.
For changes to registered contact details or linked wallets — GrabPay, Coins. ph, PESONet — go to Account then Settings. Fields that need verification show the required steps inline.
We apply a set of data-handling practices across every part of the platform — from the login page through to payment processing and session records — to keep your information accurate and accessible only to you.
We use cookies and session tokens to keep you logged in and to verify that each request comes from your authenticated session. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how account pages load.
Your password is stored in hashed form — we do not hold it in plain text. Access to your account data within our systems is restricted to the functions that require it. If we detect a login from an unrecognised device or location, that session is flagged for review.
We keep your account and transaction data for as long as required by applicable legal obligations in the regions where we operate. When those obligations no longer apply, data is removed on a scheduled basis. You can ask us what period applies to your record.
Submit a written request via the email support channel with your account email and the specific data you want changed or removed. We will confirm receipt and give you a specific outcome — not a form reply. Requests for transaction records you are legally entitled to retain will not be deleted.
These are the questions we receive most often about how your data is handled on our platform. If your question is not covered here, reach us through the support channel listed above.
We collect the details you enter during registration — name, email, phone number and the credentials you choose. As you use the platform, we also record login session data and transaction records tied to your account, including deposits and withdrawals made through GrabPay, Coins. ph or PESONet.
Your transaction history, linked wallets and registered contact details are visible in the Account section after login. For data held beyond that view — session logs or technical identifiers — submit a request via email support with your account email. We will respond with the specific records we hold.
We share only the data each payment processor requires to complete or verify your transaction. We do not share your login credentials, browsing history or game session data with payment processors. Each processor's own privacy terms govern how they handle the data on their side.
Retention periods are set by the legal obligations that apply in the regions where we operate. When those obligations no longer require us to hold a record, it is removed on our standard deletion schedule. You can ask us what period applies to your specific account by contacting support.
Send a written request to our email support channel. Include your registered account email and specify which data you want deleted. We will confirm receipt, check what we are legally required to retain, and remove everything else. Legally required records — such as transaction histories for compliance — cannot be deleted on request.
Contact us immediately through live chat or email support. Include your account email and describe what you noticed — an unrecognised login, an unexpected change to your details, or a transaction you did not make. We can review the session log tied to your account and advise on the next steps.